Shipping Policy

01

Order Processing

Orders are normally prepared for dispatch within 1–3 business days after the order has been accepted and payment has been successfully received.

• Orders are generally not processed on weekends or public holidays.
• Processing times may be longer during exceptionally busy periods.
• Processing time is separate from the carrier’s delivery time.

If an unusual delay affects the preparation of your order, we may contact you using the details provided at checkout.

02

Shipping Destinations

EUBEAN ships to destinations made available through the website checkout. Availability may differ depending on destination, carrier coverage, product restrictions, and other logistical considerations.

We primarily serve customers within Europe. Selected additional international destinations may be supported where suitable shipping arrangements are available.

03

Estimated Delivery Times

Delivery times depend on the destination and shipping method selected at checkout.

These timeframes are estimates and may be affected by carrier operations, customs procedures, public holidays, weather conditions, or other circumstances outside normal delivery schedules.

04

Shipping Costs

Available shipping methods and applicable delivery charges are displayed during checkout before an order is submitted.

Shipping costs may vary according to destination, parcel weight, order value, and the delivery service selected.

05

Duties, Taxes & Import Charges

Orders delivered outside the applicable domestic or customs area may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Where these charges are not collected by EUBEAN at checkout, they may be payable by the recipient in accordance with the rules of the destination country.

06

Tracking

Where tracking is available, shipment details will normally be sent to the email address associated with the order after dispatch.

Tracking services and the frequency of tracking updates depend on the carrier and destination.

07

Delivery & Transfer of Risk

For consumer orders where EUBEAN arranges delivery, responsibility for loss of or damage to the goods remains with EUBEAN until the goods are physically received by you, or by a third party designated by you other than the carrier.

Different rules may apply where you independently arrange transport through a carrier that was not offered by EUBEAN.

Once delivery has been completed, responsibility for the goods passes to the recipient, subject to any rights available under applicable consumer law.

08

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once the order has been dispatched.

Where an order is returned because incorrect or incomplete delivery information was provided, additional shipping costs may apply before the order can be dispatched again.

09

Failed Delivery or Uncollected Parcels

Depending on the carrier, a parcel may be returned to EUBEAN if delivery cannot be completed or if it is not collected within the carrier’s specified collection period.

If a parcel is returned to us, please contact info@eubean.com so that we can review the available options.

Additional delivery charges may apply if a new shipment is required due to circumstances attributable to incorrect address information, failure to collect the parcel, or similar customer-related delivery issues.

10

Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as reasonably possible after delivery.

To help us review the matter with the carrier, we may ask you to provide:

• Your order number
• Photographs of the parcel and packaging
• Photographs of the affected product
• A brief description of the issue

We will review the circumstances and provide an appropriate resolution in accordance with applicable law and our contractual obligations.

11

Lost Shipments

If tracking indicates that a shipment has not progressed for an unusual period or the expected delivery timeframe has passed, please contact us so that we can investigate with the relevant carrier.

A parcel will not necessarily be considered lost immediately after an estimated delivery date has passed. Carrier investigation procedures may need to be completed before a shipment can formally be treated as lost.

12

Delivery Delays

Delivery may occasionally be affected by circumstances such as carrier disruption, severe weather, customs procedures, transport interruptions, strikes, governmental measures, or other events outside our reasonable control.

Where such circumstances occur, EUBEAN will take reasonable steps to assist with the shipment and communicate material information available to us.

13

Contact

For questions concerning shipping or delivery, please contact: